PyGround Support

Help for PyGround (iPhone and iPad) and PyGround Pro (Mac).

Learn by watching. Every lesson in the app has a matching video on our YouTube channel. Stuck? Watch the lesson, then ask your question in the video's comments.

▶ Watch on YouTube

Common questions

Where are my projects saved?

Only on your device, inside the app. They are never uploaded. Deleting the app deletes them, so use Export workspace to keep a backup.

How do I back up or move projects to another device?
  1. On the home screen, tap the Export workspace button to save your whole workspace as one .ltvz file.
  2. Send the file to the other device (AirDrop, Files, iCloud Drive or email).
  3. On the other device, tap Import workspace and choose the file.

This works between iPhone, iPad and Mac.

How do I remove ads? (iPhone and iPad)

Tap Remove Ads in the bottom bar and subscribe. PyGround Pro for Mac has no ads.

I bought Remove Ads but still see ads

Tap Remove Ads, then Restore Purchases. Make sure you are signed in with the same Apple ID you used to subscribe.

How do I cancel my subscription?

Open Settings › [your name] › Subscriptions › PyGround and tap Cancel Subscription. Apple handles all billing and refunds; you can request a refund at reportaproblem.apple.com.

How do I change my ad privacy choices?

Tap Remove Ads, then Ad Privacy Choices. See the Privacy Policy for details.

My game sprite won't move with the arrow keys

Arrow-key controls need a hardware keyboard (for example a Magic Keyboard or any Bluetooth keyboard on iPad).

My code panel edits disappeared

Blocks are the source of truth. If you edit Python in the code panel and then change the blocks again, the code is regenerated from the blocks and your typed edits are replaced. Finish with blocks first, then make hand edits in the code panel.

Does PyGround need the internet?

No. Python, Turtle, games and lessons all run offline. You only need the internet to watch the YouTube lessons and, in the free iPhone and iPad app, to load ads.

Still need help?

  1. Find the lesson closest to your problem on our YouTube channel.
  2. Leave a comment under that video describing what you tried, what you expected and what happened. Mention your device (iPhone, iPad or Mac).
  3. We read every comment and reply there, and popular questions become new videos.

YouTube comments are public. Please don't post personal information. Kids: ask a parent or teacher to post for you.